Private Ankara Women’s Health and Reproductive Center San. Tic. Inc. As (“CENTRUM Clinic”), we care about the protection, processing and storage of your personal data. With this awareness, we show care and sensitivity to ensure that all personal data belonging to you, our valued patient and/or patient relatives, are processed with the highest sensitivity and care and protected physically and electronically. With this awareness of responsibility, we process your personal data within the framework specified below, as Data Controller, within the scope of the Personal Data Protection Law No. 6698 (“Law”) and relevant legislation.
Definition, Collection, Processing and Reasons for Processing of Personal Data
Personal data is defined in the Law as any information regarding an identified or identifiable natural person. In this context, for all private and public legal entities within the scope of application of the Law, procedures must be carried out for the processing, storage, security and deletion of personal data within the framework of the conditions determined by the Law, and personal data must be processed in accordance with the Law. In this context, as CENTRUM Clinic, we process and protect the private and general personal data of our valued patients and/or patient relatives with great sensitivity and care.
As stated in the 3rd paragraph of Article 6 of the Law, personal data regarding health and sexual life can only be used for the purposes of protecting public health, preventive medicine, medical diagnosis, execution of treatment and care services, planning and management of health services and their financing. It may be processed by individuals or authorized institutions and organizations without the explicit consent of the person concerned. CENTRUM Clinic is a health center specialized in the fields of women’s health, in vitro fertilization and assisted reproductive treatment practices, established in accordance with the Regulation on Assisted Reproductive Treatment Practices and Assisted Reproductive Treatment Centers published under the Health Services Basic Law No. 3359 and the relevant legislation.
In this context, CENTRUM Clinic processes the personal data of you, our valued patients and/or patient relatives, in accordance with the Health Services Fundamental Law No. 3359, the Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliated Organizations, the Personal Data Protection Law No. 6698, the Private Hospitals Regulation, the Personal Data Protection Law No. In accordance with the Regulation on Health Data, the Regulation on Assisted Reproductive Treatment Practices and Assisted Reproductive Treatment Centers, the Ministry of Health regulations and other legislative provisions, in the fields of women’s health and in vitro fertilization; Since it provides preventive medicine, medical diagnosis and treatment services, it can process the sensitive personal data of its patients, which it keeps records, without obtaining explicit consent.
In order to provide high standards and quality service to you, our valued patient and/or patient relatives, we obtain your personal data verbally, in writing, visually and/or electronically, through call center, internet, mobile applications, physical location and similar means, depending on the type of medical service provided. For this reason, the main general and special personal data, especially the personal health data required for the execution of all medical diagnosis, preventive medicine, examination, treatment and care services and obtained for this purpose, are stated in detail as follows:
- Identity data such as name, surname, TR ID number, passport number of the relevant person if he is not a Turkish citizen, potential tax number or temporary TR ID number, place and date of birth, marital status, gender information and a photocopy of the submitted TR ID Card or Driving License,
- Address, telephone number, e-mail, registered e-mail address and similar communication channels,
- Financial data such as bank account number, IBAN number information,
Data regarding health and sexual life obtained during the execution of medical diagnosis, treatment and care services such as, but not limited to, laboratory and imaging results, test results, examination data, prescription information provided by CENTRUM Clinic for the purpose of tracking in the patient file, - Responses and comments shared on CENTRUM Clinic’s physical and electronic communication tools, website and social media home page for the purpose of evaluating our services,
- CENTRUM Closed circuit camera system image and audio recordings taken for security purposes during the clinic visit,
- In case of communication with the CENTRUM Clinic call center, voice call records kept for the purpose of monitoring the service quality and monitoring, planning and execution of the health services offered and/or to be provided,
Data regarding private health insurance and Social Security Institution data for the purpose of financing and planning health services, - Vehicle license plate data if parking and valet services are used,
- Navigation information obtained during the use of our website, electronic home page and mobile application, IP address, browser information and medical documents submitted by the person with his/her own consent, surveys, form information and location information and data.
Purposes of Processing Your Personal Data
Our clinic may process the personal data of you, our valued patient and/or patient relatives, as well as your special personal data, mentioned above, for the following purposes:
- Providing women’s health, in vitro fertilization, assisted reproductive techniques and public health protection, preventive medicine, medical diagnosis, treatment and care services,
- Sharing the requested information with the Ministry of Health and other public institutions and organizations in accordance with the relevant legislation,
- Fulfilling legal and regulatory needs,
- Financing your health services, covering your examination, diagnosis and treatment expenses by Patient Services, Financial Affairs, Marketing and Finance departments, sharing requested information with private insurance companies and the Social Security Institution,
- Informing valued patients and/or patient relatives about their appointments through our call center and digital channels,
- Identity confirmation by Patient Services, Our Employees and Call Center departments,
- Planning and managing the internal functioning of the institution by CENTRUM Clinic,
- Conducting analysis and evaluation by CENTRUM Clinical departments for the purpose of improving health services,
- Providing training to our employees by the Human Resources and Quality departments,
- Issuing invoices for the services provided by CENTRUM Clinic by the Patient Services, Financial Affairs and Finance departments,
- Confirming and checking the patient’s relationship with the institutions contracted with CENTRUM Clinic by the Patient Services and Financial Affairs departments,
- Providing feedback and responding to all kinds of questions and complaints regarding our health services by the CENTRUM Clinic Management and Call Center,
- CENTRUM Clinic takes all necessary technical and administrative measures regarding the data security of its systems and applications,
Your personal and special personal data mentioned above are kept in physical and electronic archives within CENTRUM Clinic and external service providers with great care and compliance with the legislative provisions and by taking all necessary precautions.
Transfer of Personal Data
Your personal data, Health Services Basic Law No. 3359, Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Subsidiaries, Personal Data Protection Law No. 6698, Private Hospitals Regulation, Regulation on Assisted Reproductive Treatment Practices and Assisted Reproductive Treatment Centers and Personal Health. Within the framework of the Regulation on Data, Ministry of Health regulations and other legislative provisions and for the purposes explained above;
- Ministry of Health, sub-units and family medicine centers affiliated to the ministry,
- Private insurance companies (health, pension, life insurance and similar),
- Social Security Institution,
- General Directorate of Security and other law enforcement agencies,
- General Directorate of Population,
- Turkish Pharmacists Association,
- Judicial authorities,
- Laboratories, medical centers, ambulances, medical devices and healthcare service providers in the country and/or abroad with which CENTRUM Clinic cooperates for medical diagnosis, preventive medicine and treatment,
- The health institution to which the relevant person is referred or to which the patient himself applies,
- Legal representatives of the person concerned,
- Third parties from whom consultancy services are received, including lawyers, tax advisors and auditors with whom CENTRUM Clinic works,
- Regulatory and supervisory institutions and official authorities,
- With domestic and/or foreign systems and/or other Health Centers within the group of companies to which CENTRUM Clinic is affiliated,
- It is shared with our suppliers, support service providers, archive service providers and business partners whose services we benefit from and/or cooperate with as CENTRUM um Clinic.
Method and Legal Reason for Collecting Personal Data
Your personal data provided by CENTRUM Clinic can be used in all kinds of verbal, written, visual or electronic media, for the purposes explained in detail above and in order to carry out all kinds of work within the scope of CENTRUM Clinic’s activities within the legal framework, and in this context, to ensure that CENTRUM Clinic fulfills its contractual and legal obligations fully and duly. It is collected and processed in order to fulfill the Legal reason for collecting your personal data;
- Personal Data Protection Law No. 6698,
- Health Services Basic Law No. 3359,
- Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Subsidiaries,
- Private Hospitals Regulation,
- Regulation on Assisted Reproductive Treatment Practices and Assisted
- Reproductive Treatment Centers
- Regulation on Personal Health Data,
- Ministry of Health regulations and other legislative provisions.
In addition, as stated in the 3rd paragraph of Article 6 of the Law, personal and sexual matters related to health and sexual life are data can only be processed without the express consent of the person concerned by persons or authorized institutions and organizations under the obligation of confidentiality, for the purpose of protecting public health, preventive medicine, medical diagnosis, execution of treatment and care services, planning and management of health services and their financing.
Storage and Deletion of Personal Data
CENTRUM Clinic stores the personal data it processes for the periods determined by the legislation, and if a separate period is not specified in the legislation; Personal data are stored for the period required to be processed in accordance with the practices and commercial practices of our clinic, depending on the services CENTRUM Clinic provides while processing that data, and after this period, only for the periods deemed necessary in practice to serve as evidence in possible legal disputes. After the specified periods expire, the personal data in question is deleted, destroyed or anonymized.
Rights of Personal Data Owner
In accordance with the legal legislation, everyone has the right to be informed about personal data about him/her, and Article 11 of the Law stipulates that the right to “request information” is among the rights of the personal data owner. In this context, CENTRUM Clinic provides the necessary information if the personal data owner requests information; With this Declaration, CENTRUM Clinic informs the data owner about how the right to request information will be exercised and how the issues related to the request for information will be evaluated.
Personal data owners have the following rights:
- Learning whether personal data is processed or not,
- Requesting information if personal data has been processed,
- Learning the purpose of processing personal data and whether they are used for their intended purpose,
- Knowing the third parties to whom personal data is transferred at home or abroad,
- Requesting correction of personal data in case personal data has been processed incompletely or incorrectly and requesting that the action taken in this context be notified to third parties to whom personal data has been transferred,
- Requesting the deletion or destruction of personal data in case the reasons requiring processing no longer exist, even though it has been processed in accordance with the law and other relevant legal provisions, and requesting that the action taken in this context be notified to third parties to whom personal data has been transferred,
- Objecting to the emergence of a result that is unfavorable to the individual by analyzing the processed data exclusively through automatic systems,
- Request compensation for damages in case of damage due to unlawful processing of personal data.
Since the following situations are excluded from the scope of the Law in accordance with Article 28 of the Law; Personal data owners cannot assert their rights listed above in these matters:
- Processing of personal data for purposes such as research, planning and statistics by anonymizing them with official statistics.
- Processing of personal data for artistic, historical, literary or scientific purposes or within the scope of freedom of expression, provided that it does not violate national defence, national security, public security, public order, economic security, privacy of private life or personal rights or constitute a crime.
- Processing of personal data within the scope of preventive, protective and intelligence activities carried out by public institutions and organizations authorized by law to ensure national defence, national security, public safety, public order or economic security.
- Processing of personal data by judicial authorities or enforcement authorities regarding investigation, prosecution, trial or enforcement proceedings.
In accordance with Article 28/2 of the Law, personal data owners cannot assert their rights listed above in these matters, except for the right to demand compensation for damages in the following cases:
- Processing of personal data is necessary for the prevention of crime or criminal investigation.
- Processing of personal data made public by the personal data owner.
- Processing of personal data is necessary for the execution of auditing or regulatory duties and disciplinary investigation or prosecution by public institutions and organizations and professional organizations that are public institutions, based on the authority granted by the law.
- Personal data processing is necessary to protect the economic and financial interests of the State regarding budget, tax and financial matters.
Personal data owners will be able to submit their requests regarding their above-mentioned rights to CENTRUM Clinic by completely filling out the form at www.centrumtupbebek.com and sending it with a wet signature and a registered letter to Gaziosmanpaşa Mahallesi, Nene Hatun Cd No:102, 06700 Çankaya/Ankara, Turkey. In order for a person other than the personal data owner to make a request, there must be a special power of attorney issued by the personal data owner on behalf of the person making the application.
Duly requests submitted to CENTRUM Clinic will be concluded within thirty days at the latest. If the finalization of such requests requires an additional cost, CENTRUM Clinic will charge the applicant the fee in the tariff determined by the Board.
CENTRUM Clinic may request information from the relevant person in order to determine whether the applicant is the personal data owner, and may ask questions to the personal data owner regarding his/her application in order to clarify the issues stated in the application.
CENTRUM Clinic may request information from the relevant person in order to determine whether the applicant is the personal data owner, and may ask questions to the personal data owner regarding his/her application in order to clarify the issues stated in the application. CENTRUM Clinic may reject the application of the applicant by explaining the reason in the following cases:
- Processing of personal data for purposes such as research, planning and statistics by anonymizing them with official statistics.,
- Processing of personal data for artistic, historical, literary or scientific purposes or within the scope of freedom of expression, provided that it does not violate national defence, national security, public security, public order, economic security, privacy of private life or personal rights or constitute a crime.
- Processing of personal data within the scope of preventive, protective and intelligence activities carried out by public institutions and organizations authorized by law to ensure national defence, national security, public safety, public order or economic security.
- Processing of personal data by judicial authorities or enforcement authorities regarding investigation, prosecution, trial or enforcement proceedings.
- Processing of personal data is necessary for the prevention of crime or criminal investigation.
- Processing of personal data made public by the personal data owner.
Processing of personal data is necessary for the execution of auditing or regulatory duties and disciplinary investigation or prosecution by public institutions and organizations and professional organizations that are public institutions, based on the authority granted by the law. - Personal data processing is necessary to protect the economic and financial interests of the State regarding budget, tax and financial matters.
- The request of the personal data owner is likely to hinder the rights and freedoms of other persons.
- Requests have been made that require disproportionate effort.
- The requested information must be publicly available information.
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